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Returns Policy

Returns Policy

If for whatever reason you are unsatisfied with products that have been supplied to you, you may return the goods to us within 7 days of you receiving the order for a full refund EXCLUDING the freight and Freight Protection. For goods delivered with free shipping, the cost of freight will be deducted from the refund. For some products, a restocking fee may be incurred.

All goods must be returned in original packaging, unused and include the following details:

  • Invoice number
  • Invoice date
  • Reason for return
  • Your contact information

We reserve the right to refuse a credit on goods if we believe the goods have been damaged or used, therefore a credit will only be issued to you once goods have passed our inspection.

Return freight costs will be covered by the customer. 

For Hafco products, a 10% re-stocking fee will be applied.

For other products, please check the re-stocking fee with us at web@cltoolcentre.com.au or 07 3326 1555

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