Delivery Information

 
 

Freight – Australia Wide

If you have any queires about Freight, please Call: 07 3326 1555 or Email: [email protected] 

**We are able to dispatch goods Australia wide**

** Cut Off Time For Overnight Orders is 2pm Subject To Stock Availability **

** International orders are accepted at our discretion, Please contact our sales team

for terms conditions & charges related to overseas orders**

For International enquiries for Lithium Products please note that all lithium batteries are now classified as dangerous goods. They can't be carried by air. Australia Post can't accept lithium batteries or devices containing them for mailing overseas or for domestic air carriage. These can only be transported within Australia by road transport.

Delivery

Orders that are under 22kg & under 1m in length & under 0.25 cubic meter within Australia will be sent via Australia Post eParcel. Orders that are over 22kg & over 1m in length within Australia will be sent via our nominated freight company. All deliveries can be tracked at all times via their online tracking systems. We will email you within 12 hours of receiving your order with the Courier details & tracking information.

Please Note: If one of your item's weight is 25kgs or above, you will need to provide assistance with unloading. If assistance is not available, you will need to book a truck with a Hydraulic Tailgate for the receiving addresses. Click to add a Hydraulic Tailgate Service.

Please note: Overnight Shipping only applies to non-free-shipping products. C&L will choose a shipping method for Free Shipping products.

Delivery Times

All products that are in stock will be dispatched same day or the next day. Allow between 4-8 working days from dispatch date for delivery depending on your delivery address & if products are in stock. If we need to order stock in from a supplier it may take between 4-8 days to arrive in our store. We will advise if products are on back order and you can have the choice to keep or cancel your order.
 

We do our best to ensure your order is delivered on time and in perfect condition BUT unfortunately once the goods leave our distribution centre we are unable to take responsibility for damages that occur during transit. We also are unable to take responsibility for extended delivery times due to unforeseen circumstances.

**NO C.O.D ORDERS**  

Delivery Insurance

C & L Tool Centre does not include Shipping insurance as part of any goods purchased, this will need to be added separately in Shopping Cart Page to protect your goods from loss or damage while in transit.

By choosing not to insure your package you understand that C & L Tool Centre is not responsible for any loss or damage to the package or its contents incurred during shipping.

Some remote areas and islands may have different Delivery Insurance Rates, please contact us on [email protected] or 07-33261555 to purchase insurance.

Courier Deliveries

  • Courier deliveries will only be made to fixed addresses.
  • Goods that are left at unattended premises are the responsibility of the receiver.
  • Please ensure we are aware of any special delivery requirements.
  • Large items ( goods over 22Kg ) May require a Forklift unload or someone available at time of delivery to assist with unloading large items. A Business address is preferred for large item delivery. If a forklift is unavailable for Heavy item delivery a Tailgate unload can be arranged with the carrier prior to shipping however a $75 fee applies to all Tailgate unload deliveries. Please contact our sales team if a Tailgate unload is required.
  • Re-Delivery Charges are not accepted by C&L Tool Centre. If you are not available at time of delivery and request re-delivery from the carrier all charges will be the responsibility of the receiver.
  • Please ensure all orders are addressed to premises that are maned between the hours of 9-5pm, and if no-one is available please Give Authority to leave Package in a safe place at the delivery address. This Authority can be noted in the "Add comments about your order" section in the checkout.

Damaged Goods

Please verify that your goods have been shipped correctly without damage when receiving stock. Returned goods will not be accepted as damaged in transit if signed for by the customer with the shipping company at time of delivery.

Hitachi Free Shipping Promotion

Free Shipping for Selected Hitachi Products

* Excludes some remote areas. 

Milwaukee Free Shipping Promotion

Free Shipping for Selected Milwaukee Products

* Excludes some remote areas. 

Festool Free Shipping Promotion

Free Shipping for Festool Orders over $200

* Excludes some remote areas. 

Other C&L Free Shipping Promotion

* Excludes some remote areas.

Further Information

Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns you may have. email us at [email protected] or call (07) 3326 1555

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