Delivery Information

 
 

1.0 Freight – Australia Wide

If you have any queries about Freight, please Call: 07 3326 1555 or Email: web@cltoolcentre.com.au 

**We are able to dispatch goods Australia wide**

** Cut Off Time For Overnight Orders is 11:30 am Subject To Stock Availability **

** International orders are accepted at our discretion, Please contact our sales team

for terms conditions & charges related to overseas orders**

For International inquiries for Lithium Products please note that all lithium batteries are now classified as dangerous goods. They can't be carried by air. Australia Post can't accept lithium batteries or devices containing them for mailing overseas or for domestic air carriage. These can only be transported within Australia by road transport.

1.2  Australian Rural Locations:

As the rate can be varied in rural places, an extra fee might be applied to the non-metropolitan areas above the base rate. Our staff will contact you for the correct freight before dispatch. Or if you are not sure what is the exact cost for the freight please contact us. 

2.0 Delivery

Orders that are under 22kg & under 1m in length & under 0.25 cubic meter within Australia will be sent via Australia Post eParcel. Orders that are over 22kg & over 1m in length within Australia will be sent via our nominated freight company. All deliveries can be tracked at all times via their online tracking systems. We will email you and send you the text message with the Courier details & tracking information.

Please Note: If one of your item's weight is 25kgs or above, you will need to provide assistance with unloading. If assistance is not available, you will need to book a truck with a Hydraulic Tailgate for the receiving addresses. Click to add a Hydraulic Tailgate Service.

Please note: Overnight Shipping only applies to non-free-shipping products. C&L will choose a shipping method for Free Shipping products.

2.1 Delivery Times

All products that are in stock will be dispatched 1-2 business days. Allow between 4-8 working days from dispatch date for delivery depending on your delivery address & if products are in stock. If we need to order stock in from a supplier it may take 4-8 days to arrive in our store. We will advise if products are on back order and you can have the choice to keep or cancel your order.

We do our best to ensure your order is delivered on time and in perfect condition BUT unfortunately, once the goods leave our distribution center we are unable to take responsibility for damages that occur during transit. We also are unable to take responsibility for extended delivery times due to unforeseen circumstances.

**NO C.O.D ORDERS**  

2.2 Delivery Insurance

C & L Tool Centre does not include Shipping insurance as part of any goods purchased, this will need to be added separately in Shopping Cart Page to protect your goods from loss or damage while in transit.

By choosing not to ensure your package you understand that C & L Tool Centre is not responsible for any loss or damage to the package or its contents incurred during shipping.

Some remote areas and islands may have different Delivery Insurance Rates, please contact us on sales@cltoolcentre.com.au or 07-33261555 to purchase insurance.

Courier Deliveries

  • Courier deliveries will only be made to fixed addresses.
  • Goods that are left at unattended premises are the responsibility of the receiver.
  • Please ensure we are aware of any special delivery requirements.
  • Large items ( goods over 22Kg ) May require a Forklift unload or someone available at the time of delivery to assist with unloading large items. A Business address is preferred for large item delivery. If a forklift is unavailable for Heavy item delivery a Tailgate unload can be arranged with the carrier prior to shipping, however, a $75 fee applies to all Tailgate unload deliveries. Please contact our sales team if a Tailgate unload is required.
  • Re-Delivery Charges are not accepted by C&L Tool Centre. If you are not available at the time of delivery and request re-delivery from the carrier all charges will be the responsibility of the receiver.
  • Please ensure all orders are addressed to premises that are maned between the hours of 9-5pm, and if no-one is available please Give Authority to leave Package in a safe place at the delivery address. This Authority can be noted in the "Add comments about your order" section in the checkout.

3.0 Damaged Goods

Please verify that your goods have been shipped correctly without damage when receiving stock. Returned goods will not be accepted as damaged in transit if signed for by the customer with the shipping company at the time of delivery.

4.0 Free shipping

All free shipping orders over C&L Web store will only apply to the customers within Australian shoreline, not including Tasmania, Norfolk Island and other islands etc.. Freight charge will be applied to these areas. 

For some of the rural area, freight will be applied as well. We will contact you for the actual freight for your order. 

At any point in time, C & L Tool Centre reserves the right to charge excess freight costs

4.1 Free Shipping For Orders Over $99

C&L Tool Centre now offers free delivery for orders over $99 on a single transaction depending on shipping weight and Destination Zone. Please see table below for details.

The Total weight of the order must be below 20KG and the dimensions of the package have a maximum length of 1m and package volume of 0.25m³.

Items that exceed the above weights and dimensions or not meet requirements in Table1 may incur a freight charge and we will contact you prior to the dispatch to advise and confirm any freight charges.

This offer is valid for a limited time and C&L Tool Centre reserves the right to remove the offer without notice.

Table1:

Over $99 Free Shipping - Terms and Conditions

Destination Zone Cart Total Requirement For Different Shipping Weight and Zone Postcode
Zone Name 0-3KG 3.01-6KG 6.01-10KG 10.01-20KG  
Q0 Brisbane Metro >=$99 4000-4018, 4029-4068, 4072-4123, 4127-4129, 4131-4132, 4151-4164, 4169-4182, 4205-4206, 9000-9725
Q1 Brisbane 4019-4028, 4069-4071, 4124-4126, 4130, 4133-4150, 4165-4168, 4183-4204, 4207-4209, 4270-4299, 4500-4549
GC Gold Coast 4210-4224, 4226-4269, 9726-9919
IP Ipswich 4300-4308
SC Sunshine Coast 4550-4579
N0 Sydney Metro >=$99 >=$149 1000-1935, 2000-2079, 2085-2107, 2109-2156, 2158, 2160-2172, 2174-2229, 2232-2249, 2557-2559, 2564-2567, 2740-2744, 2747-
2751, 2759-2764, 2766-2774, 2776-2777, 2890-2897
N1 Sydney 2080-2084, 2108, 2157, 2159, 2173, 2230-2231, 2508-2514, 2555-2556, 2560-2563, 2568-2574, 2745-2746, 2752-2758, 2765, 2775,
2778-2786
N4 Tweed Heads 2485-2486
V0 Melbourne Metro 3000-3062, 3064-3098, 3101-3138, 3140-3210, 3800-3801, 8000-8999, 9999
V1 Melbourne 3063, 3099-3100, 3139, 3335-3341, 3427-3443, 3750-3799, 3802-3811, 3910-3920, 3926-3944, 3975-3978, 3980-3983
Q5 Coolangatta 4225
Q2 QLD Country Near 4309-4453, 4580-4693
Q3 QLD Country Mid >=$99 >=$149 >=$199 >=$399 4454-4499, 4694-4802, 4804-4805, 9920-9960
GF Gosford 2250-2263
WG Wollongong 2500-2507, 2515-2532
NC Newcastle 2282-2310
CB Canberra 200-299, 2600-2620, 2900-2920
S0 Adelaide Metro 5000-5113, 5115-5117, 5125-5130, 5158-5169, 5800-5999
S1 Adelaide 5114, 5118-5124, 5131-5157, 5170-5200
N3 Albury 1936-1999, 2640-2641, 2708-2709
N2 NSW Country 2264-2281, 2311-2484, 2487-2499, 2533-2554, 2575-2599, 2621-2639, 2642-2647, 2649-2707, 2710-2714, 2716, 2720-2730, 2787-
2879
V3 Wodonga 3689-3690
Q4 QLD Country North 4803, 4806-4999, 9961-9998
GL Geelong 3211-3220
W0 Perth Metro 6000-6030, 6036, 6050-6066, 6069, 6076, 6090-6110, 6112-6120, 6147-6160, 6162-6175, 6180, 6182-6206, 6210, 6800-6990, 6992-
6996
W1 Perth 6031-6035, 6037-6049, 6067-6068, 6070-6075, 6077-6089, 6111, 6121-6146, 6161, 6176-6179, 6181, 6207-6209, 6211-6214, 6991,
6997-6999
T0 Tasmania Select >=$199 >=$299 >=$399 >=$699 7000-7019, 7050-7053, 7055-7108, 7172, 7248-7254, 7258-7329, 7800-7999
T1 Tasmania 7020-7049, 7054, 7109-7150, 7155-7171, 7173-7247, 7255-7257, 7330-7799
BR Ballarat 3350, 3353-3356
V2 VIC Country 2648, 2715, 2717-2719, 2731-2739, 3221-3334, 3342-3349, 3351-3352, 3357-3426, 3444-3688, 3691-3749, 3812-3909, 3921-3925,
3945-3974, 3979, 3984-3999
AAT Aust Antarctic Territory* 7151-7154
S2 SA Country 2880-2889, 5201-5749
NT1 NT Near 0800-0802, 0804-0821, 0828-0851, 0853-0853, 0860-0861, 0870-0871, 0873-0879, 0906-0999
NT2 NT Remote 0803-0803, 0822-0827, 0852-0852, 0854-0859, 0862-0869, 0872-0872, 0880-0905
NF Norfolk Is* 2898-2899
W4 Christmas  & Cocos Is* 6798-6799
W2 WA Country South 6215-6700
W3 WA Country North 6701-6797

4.2 Festool Free Shipping Promotion

Free Shipping for Festool Orders over $200

* Excludes some remote areas. 

* Excludes some oversized items

4.3 Dremel Free Shipping Promotion

Free Shipping for Dremel Orders over $200

* Excludes some remote areas. 

* Excludes some oversized items 

4.4 Tormek Free Shipping Promotion

Free Shipping for Tormek Orders over $250

* Excludes some remote areas. 

* Excludes some oversized items 

4.5 Other C&L Free Shipping Promotion

* Excludes some remote areas.

* Excludes some oversized items 

Further Information

Please do not hesitate to contact one of our friendly staff members to answer any further queries or concerns you may have. email us at sales@cltoolcentre.com.au or call (07) 3326 1555

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